Mon - Fri 9.00 - 17.00
Sat - Sun CLOSED
Public Holidays CLOSED
Customer Enquiry
+61 8 8263 7799


Complaints Dispute Process

Dispute resolution and complaints

Within our business, we follow specific procedures to try to resolve any complaints that you may have.

Internal Dispute Resolution Scheme


A complaint or concern can be directly raised with our company in accordance with our internal dispute resolution procedures. A copy of our internal dispute resolution policy, including our commitments for response times, is available at www.connectedhomeloans.com.au or by request to us.


You can submit a complaint or concern directly to us as follows:


Richard Arthur – Director

08 8263 7799 or [email protected]




External Dispute Resolution Scheme


We wish to advise you that Finance D.R. Pty Ltd trading as Connected Home Loans is a member of the Credit Ombudsman Service Limited, member number 412 701, and their contact details are as follows:


Credit Ombudsman Service


ABN 59 104 961 882

Level 7, 287 Elizabeth St Sydney NSW 2000 PO Box A252 Sydney South NSW 1235 P1300780808/F0292612798

E [email protected]

W www.creditombudsman.com.au

Get In Touch

15 + 8 =

3/300 Flinders St,


South Australia 5000