3/300 FLINDERS ST
ADELAIDE
SOUTH AUSTRALIA 5000

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Mon - Fri 9.00 - 17.00
Sat - Sun CLOSED
Public Holidays CLOSED

Customer Enquiry
+61 8 8263 7799

Legal

Complaints Dispute Process

Dispute resolution and complaints

Within our business, we follow specific procedures to try to resolve any complaints that you may have.

Internal Dispute Resolution Scheme

 

A complaint or concern can be directly raised with our company in accordance with our internal dispute resolution procedures. A copy of our internal dispute resolution policy, including our commitments for response times, is available at www.connectedhomeloans.com.au or by request to us.

 

You can submit a complaint or concern directly to us as follows:

 

Richard Arthur – Director

08 8263 7799 or [email protected]

 

 

 

External Dispute Resolution Scheme

 

We wish to advise you that Finance D.R. Pty Ltd trading as Connected Home Loans is a member of the Credit Ombudsman Service Limited, member number 412 701, and their contact details are as follows:

 

Credit Ombudsman Service

 

ABN 59 104 961 882

Level 7, 287 Elizabeth St Sydney NSW 2000 PO Box A252 Sydney South NSW 1235 P1300780808/F0292612798

E [email protected]

W www.creditombudsman.com.au

Get In Touch

3/300 Flinders St,

Adelaide

South Australia 5000