Complaints Dispute Process

 

COMPLAINTS PROCESS

Dispute resolution and complaints

Within our business, we follow specific procedures to try to resolve any complaints that you may have.

Internal Dispute Resolution Scheme

A complaint or concern can be directly raised with our company in accordance with our internal dispute resolution procedures. A copy of our internal dispute resolution policy, including our commitments for response times, is available at www.connectedhomeloans.com.au or by request to us.

You can submit a complaint or concern directly to us as follows:

Richard Arthur – Director
08 8263 7799 or richard@tcgb.com.au

 

External Dispute Resolution Scheme

We wish to advise you that Finance D.R. Pty Ltd trading as Connected Home Loans is a member of the Credit Ombudsman Service Limited, member number 412 701, and their contact details are as follows:

Credit Ombudsman Service

ABN 59 104 961 882
Level 7, 287 Elizabeth St Sydney NSW 2000 PO Box A252 Sydney South NSW 1235 P1300780808/F0292612798
E info@creditombudsman.com.au
W www.creditombudsman.com.au

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