Complaints Dispute Process
Dispute resolution and complaints
Within our business, we follow specific procedures to try to resolve any complaints that you may have.
Internal Dispute Resolution Scheme
A complaint or concern can be directly raised with our company in accordance with our internal dispute resolution procedures. A copy of our internal dispute resolution policy, including our commitments for response times, is available at www.connectedhomeloans.com.au or by request to us.
You can submit a complaint or concern directly to us as follows:
Richard Arthur – Director
08 8263 7799 or firstname.lastname@example.org
External Dispute Resolution Scheme
We wish to advise you that Finance D.R. Pty Ltd trading as Connected Home Loans is a member of the Credit Ombudsman Service Limited, member number 412 701, and their contact details are as follows:
Credit Ombudsman Service
ABN 59 104 961 882
Level 7, 287 Elizabeth St Sydney NSW 2000 PO Box A252 Sydney South NSW 1235 P1300780808/F0292612798